About Us

Overview

Savage Strategies creates adaptive customer success strategies. Since 2015, we’ve partnered with teams just like yours to reduce operating costs, improve service efficiency, and transform customer satisfaction into customer advocacy that protects the bottom line.

We specialize in transforming customer service departments in the technology space, focusing in process improvement, operational cost reduction, training and enablement, and developing customer feedback/advocacy channels.

We’ve helped teams ranging in size from 100-5,000 members, achieving the greatest successes with those who truly prioritize delivering excellent customer experiences.

How We're Different

We don’t just provide results -- we train your teams to drive continued improvements and achieve lasting successes.

Our method transfers core aspects of various manufacturing best practices into realistic solutions you and your team can use immediately. Clients are impressed with our streamlined “down-to-earth” approach that quickly produces tangible results.

By embracing our core values, our team is committed to supporting yours:

1. Simplify. Complicated solutions are difficult to implement and even harder to maintain. By focusing on resolving root causes -- not symptoms -- our strategies deliver profound and long-lasting successes.

2. Engage. Buy-in is weak, but ownership is strong. We engage directly with your workforce to create and train collaborative techniques resulting in effective solutions to propel your business forward.

3. Focus. A problem clearly defined is a problem half solved. We train teams to clearly define the goal, then take only those steps necessary to achieve it, enabling fast and efficient delivery.